Privacy Policy

Last updated: September 23, 2026

At Alaskan Aventure, we place great importance on protecting your personal information and respecting your privacy.

This policy explains what personal information may be collected when you use our website, why we collect it, how it is used and protected, and the rights you have regarding your information.

1. Personal Information We May Collect

When you contact us, use our website, or make a reservation, we may collect certain personal information, including:

• your first and last name;

• your email address;

• your phone number;

• information required to process your reservation;

• information you choose to provide through a form or by email;

• certain technical information related to your use of the website, such as your IP address, browser, device, and browsing data;

• your preferences regarding cookies.

We limit the collection of personal information to what is necessary for the purposes described in this policy.

2. Why We Collect This Information

Personal information may be used to:

• respond to your questions and requests;

• communicate with you;

• process and manage your reservations;

• organize your activity with Alaskan Aventure;

• provide customer service;

• improve the operation and user experience of our website;

• maintain website security;

• comply with our legal and regulatory obligations.

We do not use your personal information for other purposes without your consent when consent is required.

3. Contact Form

When you use the contact form on our website, we may collect:

• your first name;

• your last name;

• your phone number;

• your email address;

• the information included in your message.

This information is used only to respond to your request and provide the necessary follow-up.

4. Online Reservations

Our reservations may be processed through an external booking platform, including Ventrata.

When you use this platform, certain information required to process your reservation may be collected directly by the service provider.

The information requested may include your contact details, participant information, reservation details, and information required to process payment.

The booking provider’s privacy practices are also governed by its own privacy policies and terms of use.

5. Cookies

Our website uses or may use cookies.

A cookie is a small file stored on your device when you visit a website.

Cookies may be used to:

• ensure the proper functioning of the website;

• remember certain preferences;

• maintain website security;

• understand how visitors use the website;

• measure website traffic and performance;

• improve the browsing experience.

Essential Cookies

Some cookies are necessary for the operation and security of the website. These cookies may be used without being intended to identify you directly for advertising purposes.

Optional Cookies

Where applicable, analytics, measurement, marketing, or other non-essential cookies are used according to the consent choices available on our website.

You may change your cookie preferences through our consent management tool when available.

You may also configure your browser to block or delete certain cookies. However, some website features may no longer function properly.

6. Service Providers and Third-Party Services

To operate our website and provide our services, we may use external technology and service providers.

These may include:

• Wix, for website hosting and operation;

• Ventrata, for reservation management;

• payment service providers;

• analytics and website traffic measurement services;

• IT or communication service providers.

We aim to limit the disclosure of personal information to what is necessary for the services being provided.

Some service providers may operate servers or process information outside Quebec or Canada.

Where required by applicable law, Alaskan Aventure takes appropriate measures to assess and protect the personal information concerned.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet our legal obligations.

When the information is no longer required, it is securely destroyed, deleted, or anonymized, as appropriate.

8. Security and Protection

We take reasonable measures to protect the personal information we hold against:

• unauthorized access;

• loss;

• theft;

• misuse;

• unauthorized disclosure;

• unauthorized modification or destruction.

However, no Internet transmission or information system can guarantee absolute security.

9. Your Rights

Subject to applicable laws, you may request:

• access to the personal information we hold about you;

• correction of inaccurate or incomplete information;

• information about how your personal information is used;

• withdrawal of your consent when consent is the basis for the use of your information;

• deletion of certain information when permitted by law;

• access to certain computerized personal information in a structured and commonly used technological format where the right to data portability applies.

To exercise your rights or ask a question about your personal information, you may contact our Privacy Officer.

10. Personal Information Concerning Children

Our activities may welcome children accompanied by an adult.

We do not seek to collect personal information directly from children unless it is necessary for a reservation or the delivery of our services.

When necessary, information concerning a child should be provided by their parent, legal guardian, or the adult responsible for the reservation.

11. Privacy Officer

The person responsible for the protection of personal information at Alaskan Aventure may be contacted for any questions, access requests, correction requests, or complaints relating to the protection of personal information.

Privacy Officer:

Maxim Pellerin & Sonia Lanteigne

Alaskan Aventure

2499 Chemin des Pinsons
Nominingue, Quebec
J0W 1R0
Canada

Phone: 819-425-1787
Email: alaskanaventure@gmail.com

12. Questions or Complaints

For any questions regarding this policy or the way we handle your personal information, you may contact the Privacy Officer using the contact information provided above.

All requests will be handled in accordance with applicable privacy laws.

13. Changes to This Policy

Alaskan Aventure may update this Privacy Policy when its practices, services, or legal requirements change.

The most recent version will always be available on our website, and the date of the latest update will be indicated at the beginning of this page.

Alaskan Aventure
2499 Chemin des Pinsons
Nominingue, Quebec J0W 1R0
819-425-1787
alaskanaventure@gmail.com